Technologies

Questions? Ask us! | Mon-Fri 8:00 a.m. – 8:00 p.m. | Sat-Sun 10:00 a.m. – 5:00 p.m. — Chapman Learning Commons Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies, such as Canvas and Zoom.

UBC uses many learning technologies to support online courses. A few common ones are Canvas for accessing course content and activities, Microsoft OneDrive and Teams for collaboration and secure file storage, and Zoom for attending lectures and taking proctored exams online.

Canvas | Microsoft OneDrive | Microsoft Teams | Zoom | Other UBC Tools


Canvas logo

Canvas

Get to know Canvas

  • Canvas provides a secure, ​online classroom for each of your courses​. ​Your instructors may use Canvas to communicate with you, share course materials, and post activities to complete.
  • In Canvas, you can do many course activities, like read content, watch and attend lectures, give presentations, submit assignments, participate in discussions, collaborate in groups, take quizzes and exams, and view grades.
  • Learn more about Canvas:

Tip #1:
Make sure you are set up to receive Canvas notifications » in your courses.

Tip #2:
You can download the Canvas Student app » on your mobile device.

Canvas is FIPPA » compliant, meaning it follows provincial privacy policy, and all data is stored in Canada.

Get help with Canvas

  • Visit the student FAQ to find UBC-specific answers to Canvas frequently asked questions.
  • If you can’t find your course or have trouble accessing Canvas:
    • For UBC Vancouver, contact the IT Service Centre Help Desk: 604 822 2008 or fill out the ITSC web form.
    • For UBC Okanagan, contact the Student System Analyst who supports UBCO students with technical assistance including learning technologies at students.helpdesk@ubc.ca.
  • Reach out to your instructors or teaching assistants too, as they often have a lot of experience with Canvas.

Tip:
If you can’t find your course on the All Courses page (accessible from the left-most Global Navigation sidebar in Canvas) and it’s after the first day of class, check with your instructor that the course has been published.

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Microsoft OneDrive logo

Microsoft OneDrive

Get to know Microsoft OneDrive

  • Microsoft OneDrive is a secure file-hosting service that allows you to store, share, and synchronize files and folders from any connected devices. It offers 1TB of encrypted data storage, file versioning, and the ability to access and edit files and folders offline.
  • In OneDrive, you can manage your online files from any device, share them with other students and your instructors, and view and restore previous versions.
  • Learn more about OneDrive:

Tip #1:
Install the OneDrive application on your computer to see a new folder in your directory where you can manage your stored files.

Tip #2:
Back up your course work on OneDrive, then it will be secure in the cloud and accessible from any device.

OneDrive is FIPPA » compliant, meaning it follows provincial privacy policy, and all data is stored in Canada.

Get help with Microsoft OneDrive

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Microsoft Teams logo

Microsoft Teams

Get to know Microsoft Teams

  • Microsoft Teams is an all-in-one collaboration tool to create virtual meeting spaces and facilitate group work.
  • In Teams, you can communicate with other UBC users, including students, through web-conferencing and group chat. The platform also ties to Microsoft OneDrive, meaning you can also share and edit files synchronously using Microsoft Office applications like Word, PowerPoint, and Excel.
  • Learn more about Teams:

Tip #1:
You may find it easiest to install the Teams application, to give yourself a central place to use all the features.

Tip #2:
Use Teams to meet, chat, and share files related to course work or for your own study groups.

Teams is FIPPA » compliant, meaning it follows provincial privacy policy, and all data is stored in Canada.

Get help with Microsoft Teams

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Zoom logo

Zoom

Get to know Zoom

  • Zoom is a ​video/audio web-conferencing and collaboration tool​ that lets you, your peers, and your instructor meet in real time. ​Your instructor may choose to use Zoom for online lectures, as well as office hours, group work, presentations, and oral or proctored exams.
  • Learn more about Zoom:
  • For a video introduction, watch the UBC Studios Zoom tips:

Tip #1:
You can test your technical setup for using Zoom before a session by visiting ubc.zoom.us/test »

Tip #2:
Read the tips for attending lectures online »

Understand privacy related to Zoom

  • In July 2020, UBC’s Zoom account transitioned from U.S.-based hosting to Canadian-based hosting. This change means no data about you is stored on servers outside of Canada, so long as you do not create or use a personal account with Zoom.​
  • To make sure your data is only stored in Canada, attend Zoom sessions without logging in to a personal, non-UBC Zoom account. Just click the links your instructors send or join sessions through Canvas.
  • To maximize your privacy when using Zoom, you can also do the following:
    • Provide ​only​ your first name or a nickname when you join a session.
    • Keep your camera off and microphone muted, as much as you can.
    • Try to avoid sharing any identifying information for yourself or other students in the session (e.g., real names).

Tip:
If you need to make a Zoom account for a course, your instructor will either create a UBC one for you or ask you to sign up for a free Zoom account » yourself. To sign up, you can use any existing email address that does not end in “@student.ubc.ca”.

UBC is aware of the privacy issues you may have heard about with Zoom and has conducted a UBC privacy assessment of Zoom » to confirm it does meet the requirements for a teaching and learning tool.

Get help with Zoom

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Other UBC Tools

Get to know other UBC tools

Tip:
Many tools are dependent on your instructors setting them up in a course, but you can use two UBC technologies on your own: UBC Blogs » to set up your own space for writing and sharing content and UBC Wiki » to collaboratively develop content with others.

These learning technologies have all passed a UBC Privacy Impact Assessment », which closely examines how personal information is handled by the technology and vendor.

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Get support

  • Academic – Reach academic advisors, accessibility advisors & tutoring options
  • Financial – Connect with Enrolment Services advisors
  • Technology – Contact UBC IT and other software vendors
  • Wellness – Find counselling services, medical appointments & sexual violence support

Questions? Ask us! | Mon-Fri 8:00 a.m. – 8:00 p.m. | Sat-Sun 10:00 a.m. – 5:00 p.m. — Chapman Learning Commons Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies, such as Canvas and Zoom.

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