Mon-Fri 11:00-5:00 | Sat 12:00-4:00 — Chapman Learning Commons Online Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies (such as Canvas, Zoom, and more).
UBC uses many learning technologies to support online courses. A few common ones are Canvas for accessing course content and activities, Microsoft OneDrive and Teams for collaboration and secure file storage, Proctorio for taking asynchronously proctored exams, and Zoom for attending lectures and taking synchronously proctored exams.
Get to know Canvas
- Canvas provides a secure, online classroom for each of your courses. Your instructors may use Canvas to communicate with you, share course materials, and post activities to complete.
- In Canvas, you can read course content, watch and attend lectures, give presentations, submit assignments, participate in discussion boards, collaborate in groups, take quizzes and exams, view your grades, and more.
- For an overview of Canvas including technical requirements, how-to instructions, and tips, check out UBC’s Canvas student guide.
Make sure you are set up to receive notifications in your Canvas courses. Steps are outlined in UBC’s Canvas student guide »
You can download the Canvas Student app » on your mobile device.
- Visit the student FAQ to find UBC-specific answers to Canvas frequently asked questions.
- If you can’t find your course or have trouble accessing Canvas:
- Reach out to your instructors or teaching assistants with any questions too, as they often have a lot of experience with Canvas.
If you can’t find your course on the All Courses page (accessible from the left-most Global Navigation sidebar in Canvas) and it’s after the first day of class, check with your instructor that the course has been published.
Get to know Microsoft OneDrive
- Microsoft OneDrive is a secure file-hosting service that allows you to store, share, and synchronize files and folders from any connected devices. It offers 1TB of encrypted data storage, file versioning, and the ability to access and edit files and folders offline.
- In OneDrive, you can access your files from any device, share them with other students and your instructors, and view and restore previous versions.
- For an overview of OneDrive including technical requirements, how-to instructions, and tips, check out UBC’s Microsoft OneDrive student guide.
- For more information, explore UBC IT’s Microsoft OneDrive overview.
If you install the OneDrive application, you will see a new OneDrive folder in your directory for managing your files.
Back up your important coursework files on OneDrive, then they’ll be secure in the cloud and accessible from any device.
- Visit the student FAQ to find UBC-specific answers to Microsoft OneDrive frequently asked questions.
- If you have trouble accessing OneDrive:
- For both campuses, contact the IT Service Centre Help Desk: 604 822 2008 or fill out the ITSC web form.
Get to know Microsoft Teams
- Microsoft Teams is an all-in-one collaboration tool to create virtual meeting spaces and facilitate group work.
- In Teams, you can meet and collaborate with UBC users, including other students, through web-conferencing and group chat. The platform also ties to Microsoft OneDrive, meaning you can also share and edit files synchronously using Microsoft Office applications like Word, PowerPoint, and Excel.
- For an overview of Teams including technical requirements, how-to instructions, and tips, check out UBC’s Microsoft Teams student guide.
- For more information, explore UBC IT’s Microsoft Teams overview .
There are many ways to interact with Microsoft Teams, but you may find it easiest to install the application to give yourself one central place to use all the Teams features.
Use Teams to meet, chat, and share files related to coursework or for your own study groups.
Get help with Microsoft Teams
- Visit the student FAQ to find UBC-specific answers to Microsoft Teams frequently asked questions.
- If you have trouble accessing Teams:
- For both campuses, contact the IT Service Centre Help Desk: 604 822 2008 or fill out the ITSC web form.
In March 2021, the UBC Vancouver and Okanagan Senates passed motions to restrict the use of automated remote proctoring tools like Proctorio, except where required for accreditation. You can read details of the Vancouver motion to limit remote proctoring or details of the Okanagan motion for more information on what these motions mean.
Get to know Proctorio
- Proctorio is an online remote proctoring tool that allows you to complete an invigilated quiz or exam in Canvas. In place of a physical person in the room with you, instructors typically have Proctorio record your webcam, microphone, screen, and any websites you visit during the assessment.
- Instructors set what behaviours they want flagged as unusual activities by Proctorio’s automated algorithms. Flags are added to your recordings based on those settings. Instructors and/or teaching assistants review the recordings to determine whether any flagged activity constitutes actual misconduct or is just algorithms noting a harmless variance in the recording (e.g., a loud noise).
- For an overview of Proctorio including technical requirements, how-to instructions, and tips, check out UBC’s Proctorio student guide.
- For more technical details, explore Proctorio’s support for test-takers page
To use Proctorio, you will need a desktop or laptop computer, webcam, microphone, and clear photo identification. You will also need to use the Microsoft Edge or Chrome web browser.
Read the learning tips for taking proctored exams online »
Understand invigilation and Proctorio
- Proctorio is used to make sure the remote exam experience is fair for everyone. If you engage with the exam honestly, you do not need to worry about the recording, even if something unexpected happens.
- Proctorio only runs when you’re in an exam in your Edge or Chrome browser (you will see a shield icon in the browser address bar when it’s active). There is no separate program collecting your data and no data collection once you leave your exam. You can uninstall Proctorio when you are done.
- No person is watching you during the recording and only your instructors and/or teaching assistants will review the recordings afterward. The Proctorio tool’s role is limited to: a) providing temporary data storage for your video in Canada and b) running its automated algorithms to flag any moments in your video for review.
- An automated flag on your recording does not mean your instructors and/or teaching assistants will assume you cheated or that you will receive a grade deduction. Human interpretation of the flags is essential; instructors/teaching assistants make the final call.
The most important thing to remember about Proctorio is that its algorithms flag your recordings, but a person reviews those flags. Instructors and teaching assistants will quickly see if you were doing something normal like adjusting your position or there was loud noise in the background.
Take a practice exam with Proctorio by enrolling in the “Exam Practice” Canvas course ». This practice allows you to try out the Proctorio experience and test the technical requirements before the stakes are high.
- Visit the student FAQ to find UBC-specific answers to Proctorio frequently asked questions.
- If you have any questions or concerns about the privacy of your data, you can contact Paul Hancock (UBC Legal Counsel, Information and Privacy).
- If you have trouble accessing Canvas or Proctorio:
- If you have trouble setting up Proctorio or encounter technical issues during an exam, contact Proctorio: 1 866 948 9087 or firstname.lastname@example.org.
- Inside an active exam, you can also access support by clicking the shield icon located in the browser address bar, then clicking Live Chat.
- For questions related to the exams, including content covered, restrictions around washroom breaks and scratch paper, time limits, or availability dates, reach out to your instructors or teaching assistants.
You may get bumped out of the exam temporarily, sometimes caused by losing your Internet connection or by instructors setting especially tight restrictions. Attempt to re-enter the exam to pick up where you left off. If this doesn’t work, contact your instructor and Proctorio. Together, they will make sure you can re-enter.
Get to know Zoom
- Zoom is a video/audio web-conferencing and collaboration tool that lets you, your peers, and your instructor meet in real time. Your instructor may choose to use Zoom for online lectures, as well as office hours, group work, presentations, and oral or proctored exams.
- For an overview of Zoom including technical requirements, how-to instructions, and tips, check out UBC’s Zoom student guide.
- For how-to instructions, explore Zoom’s help center documentation.
- For a video introduction, watch the UBC Studios Zoom tips:
Understand privacy related to Zoom
- UBC’s Zoom account transitioned from U.S.-based hosting to Canadian-based hosting on July 5, 2020. This change means no data about you is stored on servers outside of Canada, so long as you do not create or use a personal account with Zoom.
- To make sure your data is only stored in Canada, attend Zoom sessions without logging in to a personal Zoom account. Just click the links your instructors send or join sessions through Canvas.
- To maximize your privacy when using Zoom, you can also do the following:
- Provide only your first name or a nickname when you join a session.
- Keep your camera off and microphone muted, as much as you can.
- Try to avoid sharing any identifying information for yourself or other students in the session (e.g., real names).
If you need to make a Zoom account for a course, your instructor will either create a UBC one for you or ask you to sign up for a free Zoom account » yourself. To sign up, you can use any existing email address that does not end in “@student.ubc.ca”.
UBC is aware of the privacy issues you may have heard about with Zoom and has conducted a UBC privacy assessment of Zoom » to confirm it does meet the university’s requirements for a teaching and learning tool.
Get help with Zoom
- Visit the student FAQ to get UBC-specific answers to Zoom frequently asked questions.
- If you have trouble accessing Zoom:
Get to know other UBC tools
- Crowdmark and Gradescope: These two applications are for handing in and receiving marks on tests and online assignments.
- iClicker Cloud: This online student response system allows you to respond individually to in-class polls and low-stakes quizzes.
- Library Online Course Reserves (LOCR): This application allows accessing certain required readings and other materials for courses (called course reserves).
- LockDown Browser: This specialized web browser “locks down” what you can do during a quiz in Canvas.
- Webwork: This online assignment and quiz tool for mathematics and science that allows you to solve assigned problems.
- Two notable UBC technologies you can use on your own are UBC Blogs to set up your own space for writing and sharing content and UBC Wiki to collaboratively develop content with others.
- Academic – Reach academic advisors, accessibility advisors & tutoring options
- Financial – Connect with Enrolment Services advisors
- Technology – Contact UBC IT and other software vendors
- Wellness – Find counselling services, medical appointments & sexual violence support
Mon-Fri 11:00-5:00 | Sat 12:00-4:00 — Chapman Learning Commons Online Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies (such as Canvas, Zoom, and more). Ask questions live or by email.