Technologies

Mon-Sat | 9:00-5:00 — Chapman Learning Commons Online Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies (such as Canvas, Collaborate Ultra, Zoom, and more).

UBC uses many learning technologies to support online courses. A few common ones are Canvas for accessing course content and activities, Collaborate Ultra and Zoom for attending lectures and meetings, and Proctorio for taking proctored exams.

Canvas | Collaborate Ultra | Proctorio | Zoom | Other UBC Tools


Canvas logo

Canvas

Get to know Canvas

  • Canvas provides a secure, ​online classroom​ for each of your courses. ​Your instructors may use Canvas to communicate with you, share course materials, and post activities to complete.
  • In Canvas, you can: read course content, watch and attend lectures, give presentations, submit assignments, participate in discussion boards, collaborate in groups, take quizzes and exams, view your grades, and more.
  • For an overview of Canvas including technical requirements, how-to instructions, and tips, check out:
  • Canvas is FIPPA compliant (it follows provincial privacy policy) and all data is stored in Canada.

Tip #1:
Make sure you are set up to receive notifications in your Canvas courses. Steps are outlined in UBC’s Canvas student guide »

Tip #2:
You can download the Canvas Student app » on your mobile device.

For more about privacy, visit the UBC Canvas privacy FAQ » and for how-to instructions, explore Canvas’s support documentation for students »

Get help with Canvas

Tip:
If you can’t find your course on the All Courses page (accessible from the left-most Global Navigation sidebar in Canvas) and it’s after the first day of class, check with your instructor that the course has been published.

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Collaborate Ultra logo

Collaborate Ultra

Get to know Collaborate Ultra

  • Collaborate Ultra is a ​video/audio web-conferencing and collaboration tool in Canvas​ that lets you, your peers, and your instructor meet in real time. ​Your instructor may choose to use Collaborate Ultra for online lectures, as well as for office hours, group work, presentations, and oral or proctored exams.
  • Through Collaborate Ultra you and your instructors can: present using whiteboards, share screens and resources, interact by voice or text chats, have group discussions, and take polls, all inside a Canvas course. ​The lecture sessions can also be recorded by your instructor to make them available after the real-time event.
  • For an overview of Collaborate Ultra including technical requirements, how-to instructions, and tips, check out:
  • Collaborate Ultra is FIPPA compliant (it follows provincial privacy policy) and any recordings done with it are stored in Canada.

Tip #1:
If you are not in Canada or the U.S., only join sessions through your computer, the mobile app, or by clicking the link your instructor sends. Fees may apply when joining a session by calling in on a phone, as the international number is a U.S. one.

Tip #2:
Read the learning tips for attending lectures online »

For how-to instructions, explore Collaborate Ultra’s support documentation for participants »

Get help with Collaborate Ultra

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Proctorio logo

Proctorio

Get to know Proctorio

  • Proctorio is an ​online remote proctoring tool​ that allows you to complete an invigilated quiz or exam in Canvas. In place of a physical person in the room with you, instructors typically have Proctorio record your webcam, microphone, screen, and any websites you visit during the assessment.
  • Instructors set what behaviours they want flagged as unusual activities by Proctorio’s algorithms. Flags are automatically added to your recordings based on those settings. Instructors and/or teaching assistants review the recordings to determine whether any flagged activity constitutes actual misconduct or is just algorithms noting a harmless variance in the recording (e.g., a loud noise).
  • For an overview of Proctorio including technical requirements, how-to instructions, and tips, check out:
  • Proctorio is FIPPA compliant (it follows provincial privacy policy) and your recordings and data are stored in Canada for two years and then deleted. No person at Proctorio can access the recordings or data, as they are stored using zero-knowledge encryption.
    • If you have any questions or concerns about the privacy of your data, you can contact Paul Hancock (UBC Legal Counsel, Information and Privacy).

Tip:
To use Proctorio, you will need: a ​desktop or laptop computer​ (mobile devices will not work), the latest version of the ​Chrome web browser, the ​​Proctorio Chrome extension, a ​webcam​, a ​microphone​, and a clear photo identification.

Tip #2:
Read the learning tips for taking proctored exams online »

For more technical details, explore Proctorio’s support for test-takers page »

Understand invigilation and Proctorio

  • Proctorio is used to make sure the remote exam experience is fair for everyone. If you engage with the exam honestly, you do not need to worry about the recording, even if something unexpected happens.
  • Proctorio only runs when you’re in an exam in your Chrome browser (you will see a shield icon in the browser address bar when it’s active). There is no separate program collecting your data and no data collection once you leave your exam. You can uninstall Proctorio when you are done by going to the Proctorio Chrome extension page and clicking Remove from Chrome.
  • No person is watching you during the recording and only your instructors and/or teaching assistants will review the recordings afterward. The Proctorio tool’s role is limited to: a) providing temporary data storage for your video in Canada and b) running its automated algorithms to flag any moments in your video for review.
  • An automated flag on your recording does not mean your instructors and/or teaching assistants will assume you cheated or that you will receive a grade deduction. Human interpretation of the flags is essential; instructors/teaching assistants make the final call.

Tip #1:
The most important thing to remember about Proctorio is that its algorithms flag your recordings, but a person reviews those flags. Instructors and TAs will quickly see if you were doing something normal like adjusting your position or there was loud noise in the background.

Tip #2:
Ask for a practice round ahead of time, if one is not provided. This allows you to try out the Proctorio experience and test the technical requirements before the stakes are high.

Get help with Proctorio

  • Visit the FAQ to find UBC-specific answers to Proctorio frequently asked questions.
  • If you are taking your exam in China, contact your instructor for alternative arrangements. Proctorio cannot currently be accessed from China.
  • If you have trouble accessing Canvas, Chrome, or Proctorio from other locations, contact the UBC Vancouver IT Service Centre Help Desk: 604 822 2008 or fill out the web form.
    • For UBC Okanagan students: Email a Faculty Learning Technologies Rover (FLTR) for help. You can find email addresses for FLTRs through the UBCO Student Learning Hub.
  • If you have trouble setting up Proctorio, contact Proctorio: 1 866 948 9087 or support@proctorio.com.
  • If you have technical issues while taking a Proctorio exam, contact your instructor or teaching assistant AND Proctorio: 1 866 948 9087, support@proctorio.com, or inside an active exam, access live chat by clicking the shield icon located in the Chrome browser address bar, then clicking Live Chat.
  • For questions related to the exams, including content covered, restrictions around washroom breaks and scratch paper, time limits, or availability dates, reach out to your instructors or teaching assistants.

Tip:
You may get bumped out of the exam temporarily, sometimes caused by losing your Internet connection or by instructors setting especially tight restrictions on what you are allowed to do on your computer. Remain calm. Attempt to re-enter the exam to pick up where you left off. If this doesn’t work, contact your instructor or TA and Proctorio. Together, they will make sure you can re-enter.

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Zoom logo

Zoom

Get to know Zoom

  • Zoom is a ​video/audio web-conferencing and collaboration tool​ that lets you, your peers, and your instructor meet in real time. ​Your instructor may choose to use Zoom for online lectures, as well as office hours, group work, presentations, and oral or proctored exams.
  • Zoom is offered as an alternative to Collaborate Ultra at UBC. This is because some instructors need a web-conferencing tool that can be used outside of Canvas and/or can accommodate higher numbers of participants and the ability to see more video feeds at once than Collaborate Ultra.
  • For an overview of Zoom including technical requirements, how-to instructions, and tips, check out:
  • For a video introduction, watch the UBC Studios Zoom tips:

Tip #1:
You can test your technical setup for using Zoom before a session by visiting zoom.us/test »

Tip #2:
Read the tips for attending lectures online »

For how-to instructions, explore Zoom’s help center documentation »

Understand privacy related to Zoom

  • UBC’s Zoom account transitioned from U.S.-based hosting to Canadian-based hosting as of July 5, 2020. This means no data about you will be stored on servers outside of Canada, so long as you do not create or use an account with Zoom.​
  • To make sure your data is only stored in Canada: attend Zoom sessions without logging in to a Zoom account. Just click the links your instructors send to join.
  • If you still have privacy concerns about Zoom:
    • Provide ​only​ your first name or a nickname when you join a session.
    • Keep your camera off and microphone muted, as much as you can.
    • Try to avoid sharing any identifying information for yourself or other students in the session (e.g., real names).

UBC is aware of the privacy issues you may have heard about with Zoom and has conducted its own privacy assessment » to confirm Zoom does meet the university’s requirements for a teaching and learning tool.

Get help with Zoom

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Other UBC Tools

Get to know other UBC tools

  • Webwork: An ​online assignment and quiz tool​​ for mathematics and science that allows you to solve assigned problems. For an overview including technical requirements, how-to instructions, and tips, check out:
  • UBC sites with learning technology information: The websites for the Learning Technology Hub and the Faculty of Arts Instructional Support and IT are resources for instructors. But they can also give you information about tools and where to find additional support documentation.
  • Two notable UBC technologies you can use on your own: UBC Blogs lets you set up your own space for writing and sharing content and UBC Wiki allows you to collaboratively develop content with others.

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Get support

  • Academic – Reach academic advisors, accessibility advisors & tutoring options
  • Financial – Connect with Enrolment Services advisors
  • Technology – Contact UBC IT, Collaborate Ultra, and Proctorio
  • Wellness – Find counselling services, medical appointments & sexual violence support

Mon-Sat | 9:00-5:00 — Chapman Learning Commons Online Assistants are trained peers ready to help answer your questions about academic support and UBC learning technologies (such as Canvas, Collaborate Ultra, Zoom, and more). Ask questions live or by email.


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